# 4.2.1 Reduce friction points for people accessing benefits.

In addition to allowing online applications, increase multi-linguistic telephone support so that those who lack internet access can apply by phone; expand hours for phone service. Cross-train employees to reduce the divisions between, for example, unemployment insurance and job-training benefits that add stress and frustration for those trying to navigate the systems.

***Crowdsourcing What's Possible:***&#x20;

*The principles and recommendations in this Blueprint are already being acted on by systems, organizations, communities and people across the nation.  Do you have an example to share with us?* [*Please share it!*](https://forms.gle/L3ChjSpocFo5YVjb7)&#x20;

Take me back to [wellbeingblueprint.org](https://www.wellbeingblueprint.org).
