4.2.1 Reduce friction points for people accessing benefits.

In addition to allowing online applications, increase multi-linguistic telephone support so that those who lack internet access can apply by phone; expand hours for phone service. Cross-train employees to reduce the divisions between, for example, unemployment insurance and job-training benefits that add stress and frustration for those trying to navigate the systems.

Crowdsourcing What's Possible:

The principles and recommendations in this Blueprint are already being acted on by systems, organizations, communities and people across the nation. Do you have an example to share with us? Please share it!

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