5.2.2 Redeploy frontline staff to serve as navigators and advocates.

Shift expectations (and job descriptions) of front-line workers from supportive monitors or case managers to resource navigators or advocates. The greatest value staff may provide is on the edges of their jobs (e.g., the best way to help a youth stay on track may be to help the youth’s parents keep their housing through advocacy with the housing authority). Staff also need to have avenues for advocating for structural and cultural change within the institution.

Crowdsourcing What's Possible:

The principles and recommendations in this Blueprint are already being acted on by systems, organizations, communities and people across the nation. Do you have an example to share with us? Please share it!

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