2.5.1 Provide guidance to guard against implicit bias when "entering" people's homes remotely.

Provide additional guidance to mandated reporters such as teachers to guard against implicit bias as they find themselves increasingly “entering” people’s homes remotely. It is vital that mandated reporters who do not usually do home visits understand that poverty is not neglect, that background conversations out of context can be confusing, and that the use of a background app (e.g., a picture of a beach) during a video call does not mean a person is hiding something illicit. It may be helpful to also support people at risk of experiencing violence (e.g., kids and adults in households with a resident who has a history of violence) with safe words that can be used with teachers and others if they need help, and provide guidance to teachers, case managers and others for how to react.

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