2.7 Make access meaningful.

Access is only meaningful when it doesn’t come with significant hardship, danger or shame. Too often, our approaches disregard people’s lived realities. Not showing up for appointments can be taken as a sign someone doesn’t take their housing or their child’s health seriously; not taking medication can be seen as non-compliance or child neglect. But someone may not get paid time off to take a half day off (transportation, waiting, etc.) for a 15-minute appointment; a highly literate parent newly immigrated to the US may not understand basic instructions in English and be mis-seen as stupid. These are cognitive barriers by service providers that can and must be remediated.

Crowdsourcing What's Possible:

The principles and recommendations in this Blueprint are already being acted on by systems, organizations, communities and people across the nation. Do you have an example to share with us? Please share it!

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